To access the support panel, open your browser and go to:
https://soporte.telecu.cloud/
- To
log in, use your credentials from https://telecu.cloud/ or sign in with your Google account.
- Click
the “Create Your First Ticket” button.
- Complete
the form with the following information:
- Title: A general description of the issue you’re facing, for example, “I can’t send or receive emails.”
- Text: Provide a detailed description of the issue, including as much information as possible about how the problem occurs. Include screenshots of the error, whether the issue affects one or multiple users, how long it has been happening, etc.
- Group: Use the dropdown menu to select the service area your issue belongs to. Choose Telecu for internet and telephony services or Telecu Cloud for server, data center, web hosting, and email services.
- Subject: Specify the subject for the automatic message.
- Status: Check this box if your ticket is new. If the issue has already been resolved, you can mark it as closed.
Once you’ve filled in the required fields, click the “Create” button. The ticket will be assigned to one of our engineers, who will respond as soon as possible. You’ll receive an email notification when your ticket gets a response.